Golden Road Driving Academy

Privacy Policy

How we collect, use and protect your personal information, including your ID and in-car recordings.

Effective 8 October 2026 · See also our Terms & Conditions

We don’t sell dataYour information is never sold or shared for advertising.
ID kept securelyID copies are deleted within 12 months of your last lesson.
RecordingsIn-car recordings are normally deleted within 30 days.
Your choiceAsk to see, correct or delete your information at any time.

1. Overview

This policy explains how Golden Road Driving Academy (Pritpal (Paul) Singh, sole trader) collects, uses, stores and shares your personal information.

We are a small business. We handle your information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) as a matter of good practice, and we treat information about learner drivers, including young people, with extra care.

2. What we collect

InformationWhy we need it
Name, phone, email, pick-up address and suburbTo book, confirm and deliver your lessons
Learner’s permit or licence details, and a copy of your IDTo confirm you can legally drive our car, and for insurance
Date of birth and parent or guardian details (for under 18s)To confirm permit requirements and get consent for minors
Driving progress notes, logbook hours and test datesTo plan your lessons and prepare you for your PDA
Health information you choose to tell usOnly to keep you safe in the car
In-car video and audio recordingsFor safety, incident records, insurance and feedback
Payment records (not your full card number)To process payments, refunds and our tax records
Messages and enquiries you send usTo reply to you
Website usage information (cookies and analytics)To understand how our website is used and improve it

We only collect what we need. You do not have to give us your information, but without it we may not be able to provide lessons.

3. How we collect it

  • When you book online, fill in our contact form, call, text or email us.
  • During lessons, through your instructor’s notes and our in-car cameras.
  • From a parent or guardian who books for a learner.
  • From our payment providers when you pay (we receive confirmation, not your card number).

4. How we use it

  • To provide, schedule and manage your lessons and test day packages.
  • To confirm your identity and licence status.
  • To take payments, issue receipts and keep business records.
  • To keep you and other road users safe, and to deal with any incident or claim.
  • To contact you about your bookings.
  • To send you news or offers, but only if you agree. You can unsubscribe at any time.

We do not sell your personal information, and we do not use your photos, recordings or name in advertising or social media without your separate written permission.

5. Who we share it with

We only share your information when we need to, with:

  • Acuity Scheduling (bookings) and Squarespace (our website and contact form).
  • Stripe, Afterpay and Klarna (payments). Each has its own privacy policy.
  • Google Workspace (email and documents) and QuickBooks (accounts).
  • Our insurer, if there is an incident or claim.
  • The Department of Transport, only if you ask us to help book your test.
  • Police, courts or government agencies, when the law requires it.

Overseas storage

Some of these providers store information on servers outside Australia, including in the United States. We choose well-known providers that protect data with strong security.

6. How we keep it safe

  • Information is stored in password-protected accounts with two-step sign-in where available.
  • Copies of ID are stored securely and are not kept on the instructor’s personal phone gallery.
  • Only Golden Road Driving Academy can access your information.

7. How long we keep it

  • ID copies: deleted within 12 months of your last lesson, unless needed for an incident or claim.
  • In-car recordings: normally deleted automatically within 30 days, unless needed for an incident, claim or complaint.
  • Payment and tax records: kept for 5 years, as required by tax law.
  • Other booking records: kept while you are a student and for up to 2 years afterwards, then deleted.

8. Your rights

  • You can ask to see the personal information we hold about you.
  • You can ask us to correct it if it is wrong.
  • You can ask us to delete it, unless we must keep it by law.
  • You can unsubscribe from marketing messages at any time.

Email admin@goldenroaddriving.com.au and we will respond within 30 days.

9. Our website and cookies

Our website is hosted by Squarespace and uses cookies to make the site work and to understand how it is used. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.

Our website contains links to other websites, such as Transport WA. We are not responsible for their privacy practices.

10. Questions and complaints

If you have a question or concern about your privacy, contact Paul on 0403 089 100 or admin@goldenroaddriving.com.au. We will try to resolve it within 30 days.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page. This version is effective from 8 October 2026.

Our booking rules are in our Terms & Conditions.